Insights from Gensler’s 2021 City Pulse Survey & The Impact on Rising Cities

As people’s relationships with their cities shift, we believe it’s critical that developers, urban designers, and clients shape planning strategies and key re-entry decisions based on valuable research data and analyzed trends. Gensler Research Institute’s City Pulse Survey findings can guide design solutions that address new lifestyle and work behaviors, unfolding migration patterns, and evolving expectations of city dwellers. Gensler’s urban design experts are already using these data-driven insights to inform how we might reimagine cities and spaces to meet new needs, offer equitable experiences, and promote sustainable urban revitalization.

In today’s episode, Mark Erdly, Cities + Urban Design Practice Area Leader for Gensler’s Southeast region speaks with Sofia Song, Gensler’s Global Cities Lead, to discuss findings from the Gensler Research Institute’s City Pulse Surveys. Then, Mark speaks with local experts Kevin Songer, Gensler Atlanta Co-Managing Director, Brad Brogdon, Gensler Charlotte Design Manager, and Leith Oatman, Gensler Tampa Workplace Practice Area Leader to discuss how the findings from our research have implications on workplace, mobility, retail, culture, and entertainment for rising cities in the Southeast and beyond.

“I think now is a time for cities of our size and scale to consider what 20 years from now looks like…” — Brad Brogdon, Design Manager, Gensler Charlotte

The surveys found that regardless of the size of their current city, well over two-thirds of survey respondents who were considering moving say they want to relocate to a smaller, less populated location — ranging from smaller cities to the suburbs to rural areas, according to the findings. For urban residents who are thinking about relocating, the most popular destination is a smaller city, though there is some variation by generation and race. In U.S. cities, Latino and multiracial respondents show the strongest desire to move to areas with smaller populations. Millennials, the age group most likely to move, show the strongest preference for the suburbs.

Riverfront Jacksonville Master Plan, Jacksonville, Florida | © Gensler

“It’s about the idea of quality of life within a neighborhood…the thinking around the larger city fabric is how do you interconnect those neighborhoods in a way that you make a city really thriving and allowed to grow in a polycentric manner over time, and that’s a lot of the work that we’re engaged with is how to rethink some of those things, and of course those things are really informed by our research…” — Mark Erdly, Regional Cities + Urban Design Practice Area Leader, Gensler

An analysis of survey data identified both positive and negative influences that predict people’s propensity to stay in or leave their current city. These factors can provide a blueprint for what cities can do to retain residents and attract new ones. Great neighborhood design, employment opportunities, and abundant multimodal transportation options are all factors that make people want to stay in a given city. On the other hand, we know from our research that on average, over half of urban residents have concerns about crowdedness and affordability, and roughly 40% feel that their cities are too noisy. Additionally, the report found that an average of 50% of urban residents feel that their neighborhoods are becoming less affordable, especially in rising cities like Atlanta, Austin, and Denver. These are just some of the “Big City” problems that are driving people (particularly Millennials, the generation most likely to move due to the pandemic) to seek out less-populated locations.

West End Mall, Atlanta, GA | © Gensler

To keep residents and attract new ones, cities will need to focus on what people still love about urban living. Central Business Districts should strive to be less 9–5 and more 24/7, providing place amenities and experiences that keep residents engaged after the work day ends. People who feel that their neighborhoods are beautiful, authentic, safe, clean, and pedestrian-friendly are more likely to be satisfied. Rethinking zoning to provide more affordable housing choices is key. As business around the world rethink how much space they need, cities should take the opportunity to convert former office buildings to residential units. Finally, large urban areas should improve infrastructure with features such as increased broadband access and a multimodal approach to transportation — one that delivers the micromobility options that city dwellers crave.

The COVID-19 pandemic has also given rise to a new kind of talent war. Hybrid and flexible work policies — once largely relegated as perks for senior-level employees — are in demand like never before. They’re also causing a large number of urban residents to consider moving. According to the Gensler City Pulse 2021 Survey, one in three workers with the ability to work remotely are thinking of relocating away from the city in which they currently live. As expectations rise for “anywhere work,” the future of the office, and the future of cities (particularly downtowns), are no longer separate questions. Urban areas and organizations will need to rethink how they attract and retain people — especially younger generations of the workforce, who show the highest desire to move and the lowest satisfaction with their current living situations. So, how can cities and workplaces increase their appeal in this new era of flexibility? Companies who locate their office space in walkable, vibrant neighborhoods can use third places as an extension of the office to attract and retain talent.

“Because remote workers can now go pretty much anywhere, cities are going to have to start focusing on attracting people, attracting residents, particularly Millennials, and that means providing place amenities…providing that smaller city experience, and not just focusing on attracting businesses.” — Sofia Song, Global Cities Lead, Gensler

Trilith Studios, Fayetteville, GA | © Gensler

The City Pulse Survey data reveals how the urban experience is uniquely evolving over time and across global cities. We’re continuing to unpack these findings, and as designers and strategists we are thinking about how urban spaces must evolve as cities work to become more resilient and responsive to city dwellers’ changing needs. And as more people migrate to rising cities, we should look to opportunities to drive innovation, build arts and culture, create more equity and diversity, and embed the DNA of the city in its locale to make these places more vibrant, livable, and accessible for everyone. As we navigate the post-pandemic world, one thing remains clear: the future is human-focused.

To learn more about the impact the public health crisis has had on city dwellers and the lessons that cities, developers, and building owners can take to make rising cities more diverse, sustainable, and livable, click here to download Gensler’s City Pulse Survey 2021.

To learn more about Gensler’s Cities and Urban Design Practice, watch this webinar and download Gensler’s Design Forecast 2021 to discover new trends and strategies for reshaping cities in a post-COVID world.

Subscribe to Gensler Design Exchange on Soundcloud, Apple Podcasts, iHeart Radio, Spotify, Alexa AnyPod, Google Play, Stitcher, and Libsyn — or anywhere you listen to podcasts.

As always, thanks for tuning in!

The Gensler Design Exchange creates a dialogue between design experts, creative trendsetters & thought leaders to discuss how we can shape the future of cities.